Psychologist Kristen Hodges, Ph.D will focus on de-escalation techniques during stressful conversations and simple steps to improve customer satisfaction.
Dr. Kristen Hodges uses psychological principles infused with humor to help you find success in the workplace and at home. She's no ordinary conference speaker; she knows you are only learning when you are laughing! Dr. Hodges holds a Ph.D. in Industrial & Organizational Psychology and a Master of Science in Clinical Psychology. She spent more than a decade as a university professor and is a published author, but her true joy in life is helping others to achieve their goals.